Stellar + Spot Refund Guarantee
You've got questions, we've got answers.
Definitions
- Purchaser. This is you, the purchaser of Spot’s Refund Guarantee. We will also use “you” and “your” to refer to you.
- Booking. This is the rental or reservation you purchased from Stellar.
- Booking Value. This is the cost of the Booking. This is defined as the base price of your transaction, and is how both the cost of your Refund Guarantee coverage and the value of your refund are calculated.
- Refund Guarantee. This is the service provided by Spot that allows you to cancel your Booking for any reason of your choosing.
- Spot. The company that provides the refund service of Stellar. Spot is not affiliated with any particular rental or reservation.
What is Refund Guarantee?
Refund Guarantee is a cancellation protection product offered by Spot. It is not insurance, and Spot is not an insurance company.
Coverage begins at 12:01 AM UTC on the day after you purchase your first booking.
If you cancel your booking on your own initiative, Spot will refund a percentage of the protected amount shown in your account.
Exclusions and Limitations
- Refunds apply only to the portion of your booking that has been paid for and was covered by Refund Guarantee at the time the claim is submitted.
- Acceptance of any refund from the operator with whom you made your booking voids any refundable value under your Refund Guarantee.
- Refund Guarantee does not cover cancellations that occur after the cancellation deadline listed in your account.
- Refund Guarantee is nonrefundable once purchased, even if unused. The only exception applies if your booking is canceled by a Stellar Operator due to operational issues that prevent them from fulfilling the reservation.
How do I request a refund?
There is no proof or documentation required to use Spot’s Refund Guarantee. Refund requests will be confirmed within 24 hours of the request and funds will be returned to your account within 1-3 business days of you receiving confirmation of your request.
Specific steps:
- Please log in to your Spot Account.
- Navigate to the coverage for your purchase, click "Request Refund
- Confirm your cancellation and complete the refund request flow.
- Spot will reach out via email to confirm that your cancellation has been processed.
- Following this confirmation, Spot will issue you a refund into your Venmo or PayPal account within 24 hours. Refunds will be made in $USD and may take 1 to 3 business days to be returned to your account.
Can Refund Guarantee be refunded?
Refund Guarantee is nonrefundable once purchased, even if unused. The only exception applies if your Booking is canceled by a Stellar Operator due to operational issues that prevent them from fulfilling the Booking.
Questions on how to use?
Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not Stellar. In the event of difficulties understanding or using Spot’s Cancel For Any Reason, please visit our Contact Us Page for convenient ways to reach us.