Travel Insurance
Retain revenue when travel plans change.
Your customers hope for seamless travel experiences, but unexpected disruptions or emergencies can lead to dissatisfaction and revenue loss for your business.
Offer Spot Travel Insurance to protect your customers and your business from financial losses when the journey doesn’t go as planned.
Enhance your booking flow with smarter refunds.
Custom-fit programs
Flexible refund benefit design and dynamic pricing to complement your policies and booking flow.
Offer at checkout
Integrates directly into your point of sale, giving customers more choice at checkout.
Self-service refund portal
Customers manage cancellations and receive refunds through an easy and intuitive online experience.
BENEFITS FOR YOUR BUSINESS
What you get
Retained revenue
Keep the money your customer spent while they get a refund.
Additional revenue
When you release inventory back into the market.
Reduced costs
Our team handles claims and customer service inquiries, so there’s no operational drain on your business.
Team of experts
A team of experts to help you create a program that is easy for you to run and delights your customers.
Customer service
That assists your customers when things go wrong during their trip.
BENEFITS FOR YOUR CUSTOMERS
What they get
Up to 100% of their money back
On non-refundable purchases.
Pro-rated refunds
If their plans get interrupted—meaning they can get money back even if they’ve already used some of the value of their purchase.
Additional benefits
Including emergency medical coverage and protection for lost or damaged baggage.
100% digital platform
That makes it easy to file a claim, upload paperwork and chat online with a customer service representative.
Flexible Refunds Without the Friction
Refund Guarantee isn’t traditional insurance—it’s a new way to offer flexible refunds that puts the customer in control of their booking without putting your revenue at risk.
| Refund Guarantee | Traditional Refund Insurance | Standard company refund policies | |
|---|---|---|---|
| Refunds paid by | Spot | Insurance company | You, directly from your own revenue |
| Revenue Impact | You keep the full booking value | You keep the full booking value | You lose the revenue from the canceled booking |
| Refund decision maker | Your customer—they can cancel for any reason | The insurer—based on policy restrictions | You—based on your internal policies |
| Refund Process | Automated based on time of request | Proof required subject to adjudication and policy restrictions | Depends on your systems and staffing |
| Refund Timeline | As quick as instantly | Several weeks | Depends on your systems and staffing |
Hear from happy customers
For businesses that offer curated or a la carte travel experiences.
Sell it alongside
Travel packages or experiences that include lodging, booked activities, tours, tickets and more
Works great for
Travel and tour operators, destinations and resorts, or booking platforms that work with independent operators
And Experience Providers Across Industries
Hospitality
Events
Mountain Resorts & Ski
Recreation Venues
Sports Leagues
Transportation & Mobility
See Spot Travel Insurance in the wild
Deer Valley
Palisades Tahoe
