Refund Guarantee
Let customers cancel for any reason and keep the revenue.
Today’s customers expect flexible, no-hassle refunds, but offering that experience can negatively impact revenue and operations.
Give your customers the freedom to cancel for any reason, while you keep the booking value. Flexible protection, no exceptions—and no added burden for your team.
Enhance your booking flow with smarter refunds.
Custom-fit programs
Flexible refund benefit design and dynamic pricing to complement your policies and booking flow.
Offer at checkout
Integrates directly into your point of sale, giving customers more choice at checkout.
Self-service refund portal
Customers manage cancellations and receive refunds through an easy and intuitive online experience.
BENEFITS FOR YOUR BUSINESS
What you get
Retained revenue
Keep the money your customer spent while they get a refund.
Additional revenue
By earning a share of every Refund Guarantee sold.
Reduced costs
Our team handles claims and customer service inquiries, so there’s no operational drain on your business.
Team of experts
A team of experts to help you create a program that is easy for you to run and delights your customers.
BENEFITS FOR YOUR CUSTOMERS
What they get
Up to 100% of their money back
On their booking for any reason they might have to cancel.
Rapid refunds
Typically approved and paid out within 24 hours—no waiting, no hassle.
A fully digital experience
To manage cancellations on their terms—fast and frustration-free. Just 2–3 minutes, start to finish.
Ultimate flexibility
When making plans.
Flexible Refunds Without the Friction
Refund Guarantee isn’t traditional insurance—it’s a new way to offer flexible refunds that puts the customer in control of their booking without putting your revenue at risk.
| Refund Guarantee | Traditional Refund Insurance | Standard company refund policies | |
|---|---|---|---|
| Refunds paid by | Spot | Insurance company | You, directly from your own revenue |
| Revenue Impact | You keep the full booking value | You keep the full booking value | You lose the revenue from the canceled booking |
| Refund decision maker | Your customer—they can cancel for any reason | The insurer—based on policy restrictions | You—based on your internal policies |
| Refund Process | Automated based on time of request | Proof required subject to adjudication and policy restrictions | Depends on your systems and staffing |
| Refund Timeline | As quick as instantly | Several weeks | Depends on your systems and staffing |
Hear from happy customers
Built for Businesses That Run on Bookings
Booking Platforms
Give merchants flexible refund options at checkout—without adding cost or complexity.
Marketplaces & Aggregators
Protect your suppliers from refund risk while retaining your booking fees and simplifying policies.
And Experience Providers Across Industries
Hospitality
Events
Mountain Resorts & Ski
Recreation Venues
Sports Leagues
Transportation & Mobility
See Spot Refund Coverage in the wild
Peek
Ikon Pass
