DRAG

Refund Coverage

Retain revenue from customer cancellations.

Refund CoverageRefund Coverage
PHOTO: JUSTIN REED OLSEN

Your customers expect refunds to be easy and flexible, but offering the best customer experience can be a financial burden for your business.

Offer Spot Refund Coverage to give your customers the confidence to book with you knowing they’re financially protected, even if their plans change.


BENEFITS FOR YOUR BUSINESS

What you get

PHOTO: CLAY NOWAK

Retained revenue

Keep the money your customer spent while they get a refund.

Additional revenue

When you release inventory back into the market.

Reduced costs

When our team handles refund, claim and customer service inquiries—meaning there's less operational drain on your business.

Team of experts

To help you create a program that is easy for you to run and delights your customers.

PHOTO: CLAY NOWAK
Spot helped us create a first-of-its-kind product in our space that drives meaningful revenue and is a differentiating solution.

Jonathan Cordeau

Vp, Product at Peek
PHOTO: PAUL VINCENT

BENEFITS FOR YOUR CUSTOMERS

What they get

PHOTO: PAUL VINCENT

Up to 100% of their money back

On non-refundable purchases.

Pro-rated refunds

If their plans get interrupted—meaning they can get money back even if they’ve already used some of the value of their purchase.

Ultimate flexibility

When making plans.

100% digital platform

That makes it easy to file a claim, upload paperwork and chat online with a customer service representative.

Hear from happy customers

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Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage

For businesses that offer non-refundable experiences.

Sell it alongside

Sell it alongside

Lodging, event passes, season passes, prepaid tickets, registrations and more.

Works great for

Works great for

Companies that operate experiences directly, or booking platforms that work with independent operators.

See Spot Refund Coverage in the wild

FOR travel EXPERIENCES
FOR travel EXPERIENCES

Peek

OFFERING

Cancel for any reason refund coverage on select experiences

HOW-TO

Opt in when you check out at Peek

For skiers & riders
For skiers & riders

Ikon Pass

OFFERING

Seasonal coverage on passes

HOW-TO

Opt in at checkout when you purchase a pass through Ikon Pass

FOR poconos adventures
FOR poconos adventures

Camelback

OFFERING

Refund coverage on tickets and passes

HOW-TO

Opt in when you checkout through Camelback

Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage
Retain revenue from customer cancellations
Refund Coverage

Improve your refund program in as little as one week.

1
Choose from two types of coverage:
Traditional refund insurance costs less for your customers but provides refunds only for specific covered reasons like injuries or illnesses.
Cancel for any reason coverage costs more for your customers but allows them to receive refunds for any reason– no questions asked.
2
Select the best way to integrate Spot.
Embed opt-in coverage directly within the checkout flow of your platform.
Leverage one of our existing platform integrations.
Set up a separate landing page.
Work with us to create a tailored implementation, unique to your business.
3
Start getting value from every policy sold.
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Ready to get started?

Tell us about your business.

PLEASE ENTER A VALID first NAME*
PLEASE ENTER A VALID last NAME*
PLEASE ENTER A VALID email*
PLEASE ENTER A VALID phone number*
PLEASE ENTER A VALID company*
PLEASE ENTER A VALID companies*

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[email protected]
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for customer Support
Need customer service help?
Click here

Ready to get started?

Tell us about your business.

PLEASE ENTER A VALID first NAME*
PLEASE ENTER A VALID last NAME*
PLEASE ENTER A VALID email*
PLEASE ENTER A VALID phone number*
PLEASE ENTER A VALID company*
PLEASE ENTER A VALID source

Hate contact forms?

[email protected]
SUBMIT
SUBMIT
Thanks for sharing your info. We’re looking forward to meeting you, and we’ll be in touch asap
Oops! Something went wrong while submitting the form.
Need customer service help?
Click Here
for customer Support