DRAG

Refund Guarantee

Let customers cancel for any reason and keep the revenue.

Refund GuaranteeRefund Guarantee
PHOTO: JUSTIN REED OLSEN

Today’s customers expect flexible, no-hassle refunds, but offering that experience can negatively impact revenue and operations.

Give your customers the freedom to cancel for any reason, while you keep the booking value. Flexible protection, no exceptions—and no added burden for your team.

Enhance your booking flow with smarter refunds.

Custom-fit programs

Flexible refund benefit design and dynamic pricing to complement your policies and booking flow.

example Program, Details may varY
example Program, Details may varY

Offer at checkout

Integrates directly into your point of sale, giving customers more choice at checkout.

Self-service refund portal

Customers manage cancellations and receive refunds through an easy and  intuitive online experience.

example Program, Details may varY

BENEFITS FOR YOUR BUSINESS

What you get

PHOTO: CLAY NOWAK

Retained revenue

Keep the money your customer spent while they get a refund.

Additional revenue

By earning a share of every Refund Guarantee sold.

Reduced costs

Our team handles claims and customer service inquiries, so there’s no operational drain on your business.

Team of experts

A team of experts to help you create a program that is easy for you to run and delights your customers.

PHOTO: CLAY NOWAK
PHOTO: PAUL VINCENT

BENEFITS FOR YOUR CUSTOMERS

What they get

PHOTO: PAUL VINCENT

Up to 100% of their money back

On their booking for any reason they might have to cancel.

Rapid refunds

Typically approved and paid out within 24 hours—no waiting, no hassle.

A fully digital experience

To manage cancellations on their terms—fast and frustration-free. Just 2–3 minutes, start to finish.

Ultimate flexibility

When making plans.

Flexible Refunds Without the Friction

Refund Guarantee isn’t traditional insurance—it’s a new way to offer flexible refunds that puts the customer in control of their booking without putting your revenue at risk.

Refund GuaranteeTraditional Refund InsuranceStandard company refund policies
Refunds paid bySpotInsurance companyYou, directly from your own revenue
Revenue ImpactYou keep the full booking valueYou keep the full booking valueYou lose the revenue from the canceled booking
Refund decision makerYour customer—they can cancel for any reasonThe insurer—based on policy restrictionsYou—based on your internal policies
Refund ProcessAutomated based on time of requestProof required subject to adjudication and policy restrictionsDepends on your systems and staffing
Refund TimelineAs quick as instantlySeveral weeksDepends on your systems and staffing

Hear from happy customers

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Built for Businesses That Run on Bookings

Booking Platforms

Booking Platforms

Give merchants flexible refund options at checkout—without adding cost or complexity.

Marketplaces & Aggregators

Marketplaces & Aggregators

Protect your suppliers from refund risk while retaining your booking fees and simplifying policies.

And Experience Providers Across Industries

Hospitality

Events

Mountain Resorts & Ski

Recreation Venues

Sports Leagues

Transportation & Mobility

plus more...
Retain revenue from customer cancellations
Refund Guarantee
Retain revenue from customer cancellations
Refund Guarantee
Retain revenue from customer cancellations
Refund Guarantee
Retain revenue from customer cancellations
Refund Guarantee
Retain revenue from customer cancellations
Refund Guarantee
Retain revenue from customer cancellations
Refund Guarantee

See Spot Refund Coverage in the wild

FOR travel EXPERIENCES
FOR travel EXPERIENCES

Peek

OFFERING

Cancel for any reason refund coverage on select experiences

HOW-TO

Opt in when you check out at Peek

For skiers & riders
For skiers & riders

Ikon Pass

OFFERING

Seasonal coverage on passes

HOW-TO

Opt in at checkout when you purchase a pass through Ikon Pass

FOR poconos adventures
FOR poconos adventures

Camelback

OFFERING

Refund coverage on tickets and passes

HOW-TO

Opt in when you checkout through Camelback

Improve your refund program in as little as one week.

1
Tell us about your business, and we’ll tailor a refund solution to your customers and goals.
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2
Select the best way to integrate Spot.
Embed Refund Guarantee directly into your checkout
Build Refund Guarantee into the price of your products
Take advantage of our existing platform integrations
3
Start getting value from every booking backed by Refund Guarantee.
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Ready to get started?

Tell us about your business.

PLEASE ENTER A VALID first NAME*
PLEASE ENTER A VALID last NAME*
PLEASE ENTER A VALID email*
PLEASE ENTER A VALID phone number*
PLEASE ENTER A VALID company*
PLEASE ENTER A VALID companies*

Hate contact forms?

sales@getspot.com
SUBMIT
SUBMIT
Thanks for sharing your info.
We’re looking forward to meeting you, and we’ll be in touch asap
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for customer Support
Need customer service help?
Click here

Ready to get started?

Tell us about your business.

PLEASE ENTER A VALID first NAME*
PLEASE ENTER A VALID last NAME*
PLEASE ENTER A VALID email*
PLEASE ENTER A VALID phone number*
PLEASE ENTER A VALID company*
PLEASE ENTER A VALID source

Hate contact forms?

sales@getspot.com
SUBMIT
SUBMIT
Thanks for sharing your info. We’re looking forward to meeting you, and we’ll be in touch asap
Oops! Something went wrong while submitting the form.
Need customer service help?
Click Here
for customer Support