Refund Coverage
Retain revenue from customer cancellations.
Your customers expect refunds to be easy and flexible, but offering the best customer experience can be a financial burden for your business.
Offer Spot Refund Coverage to give your customers the confidence to book with you knowing they’re financially protected, even if their plans change.
BENEFITS FOR YOUR BUSINESS
What you get
Retained revenue
Keep the money your customer spent while they get a refund.
Additional revenue
When you release inventory back into the market.
Reduced costs
When our team handles refund, claim and customer service inquiries—meaning there's less operational drain on your business.
Team of experts
To help you create a program that is easy for you to run and delights your customers.
BENEFITS FOR YOUR CUSTOMERS
What they get
Up to 100% of their money back
On non-refundable purchases.
Pro-rated refunds
If their plans get interrupted—meaning they can get money back even if they’ve already used some of the value of their purchase.
Ultimate flexibility
When making plans.
100% digital platform
That makes it easy to file a claim, upload paperwork and chat online with a customer service representative.
Hear from happy customers
For businesses that offer non-refundable experiences.
Sell it alongside
Lodging, event passes, season passes, prepaid tickets, registrations and more.
Works great for
Companies that operate experiences directly, or booking platforms that work with independent operators.
See Spot Refund Coverage in the wild
Peek
Ikon Pass
