Refund Coverage
Retain revenue from customer cancellations.
Your customers expect refunds to be easy and flexible, but offering the best customer experience can be a financial burden for your business.
Offer Spot Refund Coverage to give your customers the confidence to book with you knowing they’re financially protected, even if their plans change.
Enhance your booking flow with smarter refunds.
Custom-fit programs
Flexible refund benefit design and dynamic pricing to complement your policies and booking flow.
Offer at checkout
Integrates directly into your point of sale, giving customers more choice at checkout.
Self-service refund portal
Customers manage cancellations and receive refunds through an easy and intuitive online experience.
BENEFITS FOR YOUR BUSINESS
What you get
Retained revenue
Keep the money your customer spent while they get a refund.
Additional revenue
When you release inventory back into the market.
Reduced costs
When our team handles refund, claim and customer service inquiries—meaning there's less operational drain on your business.
Team of experts
A team of experts to help you create a program that is easy for you to run and delights your customers.
BENEFITS FOR YOUR CUSTOMERS
What they get
Up to 100% of their money back
On non-refundable purchases.
Pro-rated refunds
If their plans get interrupted—meaning they can get money back even if they’ve already used some of the value of their purchase.
Ultimate flexibility
When making plans.
100% digital platform
That makes it easy to file a claim, upload paperwork and chat online with a customer service representative.
Flexible Refunds Without the Friction
Refund Guarantee isn’t traditional insurance—it’s a new way to offer flexible refunds that puts the customer in control of their booking without putting your revenue at risk.
| Refund Guarantee | Traditional Refund Insurance | Standard company refund policies | |
|---|---|---|---|
| Refunds paid by | Spot | Insurance company | You, directly from your own revenue |
| Revenue Impact | You keep the full booking value | You keep the full booking value | You lose the revenue from the canceled booking |
| Refund decision maker | Your customer—they can cancel for any reason | The insurer—based on policy restrictions | You—based on your internal policies |
| Refund Process | Automated based on time of request | Proof required subject to adjudication and policy restrictions | Depends on your systems and staffing |
| Refund Timeline | As quick as instantly | Several weeks | Depends on your systems and staffing |
Hear from happy customers
Built for Businesses That Run on Bookings
Sell it alongside
Lodging, event passes, season passes, prepaid tickets, registrations and more.
Works great for
Companies that operate experiences directly, or booking platforms that work with independent operators.
And Experience Providers Across Industries
Hospitality
Events
Mountain Resorts & Ski
Recreation Venues
Sports Leagues
