500 West 2nd Street #1900 Austin, Texas 78701
E: SPOT@GETSPOT.COMNEED TO FILE A CLAIM?
NEED TO FILE A CLAIM?
Our injury insurance policy pays up to $25,000 of your covered medical bills with $0 deductible — so you can get back to shredding faster than ever.
Accidental Medical Expense Coverage
Accidental Death or Dismemberment
Heart and Circulatory Benefit
Deductible
To file a claim, please click the “File a Claim” link at the top of this page and fill out the form.
After you submit the form, we’ll send you an email within 2 business days with your account login details. Once logged in, you can complete your claim digitally and upload any supporting documents.
No, Spot is not health insurance. Spot's plan provides coverage for reimbursement of medical bills incurred for injuries stemming from accidents. As much as we’d like to help you with your stomach flu (drink plenty of fluids!), that's just not our thing. General illness and sickness are not included in your policy coverage.
General illness, pre-existing conditions, overuse injuries (wear and tear), and chronic sickness are not included in your policy coverage. Spot only covers accidental injuries that happen while you're participating in the covered activities.
Spot's plan covers costs from your doctor-recommended treatment plan up to $25,000 for any covered physical injury as long as it is carried out by a licensed medical professional. Your treatment plan could include diagnostic scans, hospital stays, ER visits, surgeries, and emergency transportation. Basically, anything your licensed medical professional recommends that you need to recover from your accident. Unfortunately, your spiritual healer’s plan is on you.
No, you do not need to activate Spot Injury Insurance separately—it is included with all Red Hawk pass purchases. You’ll be covered while your pass is active for use at Red Hawk Ridge.
If you are injured while mountain biking at Red Hawk Ridge, simply click the “File a Claim” link at the top of this page and complete the form. After you submit it, we’ll email your account login details within 2 business days. Once logged in, you can complete your claim digitally and upload any supporting documents.