Purchaser. This is you, the purchaser of Spot’s Refund Guarantee coverage. We will also use “you” and “your” to refer to you.
Booking. This is the event, experience, or add-on you purchased from High Five Events.
Booking Value. This is the cost of the Booking. This is defined as the base price of your transaction.
Refund Guarantee. This is the service provided by Spot that allows you to cancel your Booking for any reason of your choosing.
Spot. The company that provides the refund service of EventDog.com, LLC. Spot is not affiliated with any particular event.

What is Refund Guarantee?

If you cancel your Booking on your own initiative, Spot will refund you a percentage of the protected amount listed in your confirmation email, based on the schedule below.

Refund Guarantee is not insurance. Rather, it is a product provided by Spot, which is not an insurance company. Coverage starts at 12:01 AM UTC on the day after you purchase your first Booking.

Refund Schedule:

Cancel 10 Days+ Before an Event: 90% Reimbursement

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What is excluded?‍

Spot’s Refund Guarantee coverage will not cover cancellations of any Booking initiated by EventDog or local race organizer utilizing EventDog's platform. Additionally, Spot’s Refund Guarantee will not cover cancellations less than 10 days before the start of your event.

What’s the cost?‍

Refund Guarantee coverage costs 16% of the Booking Value. Refund Guarantee is non-refundable, even in the event that you do not use it.

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How to use

There is no proof or documentation required to use Spot’s Refund Guarantee. Refund requests should be processed within 24-72 hours of the request. Refunds should be processed within 72-96 hours of you receiving confirmation of the cancellation of your Booking.
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Specific steps:

Please log in to your Spot Account.
Navigate to the coverage for your purchase, click "Request Refund".
Complete the refund request flow and submit the payoff quote.
Spot will reach out via email to confirm that your Booking cancellation has been processed.
Following this confirmation, Spot will issue you a refund within 72-96 hours. Refunds will be made in $USD and processed via Venmo or PayPal. Please note it may take 5 to 7 business days for the funds to be returned to your account.

Questions on how to use?

Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not EventDog. In the event of difficulties understanding or using Spot’s Refund Guarantee, please visit our Contact Us Page for convenient ways to reach us.

Request a Refund