Events.com + Spot Refund Guarantee
You've got questions, we've got answers.
Definitions
- Purchaser. This is you, the purchaser of Spot’s Refund Guarantee. We will also use “you” and “your” to refer to you.
- Ticket. This is the ticket you purchased through an event organizer using the Events.com platform.
- Ticket Value. This is the cost of the Ticket. This is defined as the base price of your transaction, and is how both the cost of your Refund Guarantee coverage and the value of your refund are calculated.
- Refund Guarantee. This is the service provided by Spot that allows you to cancel your Ticket for any reason of your choosing.
- Spot. The company that provides the refund service for Events.com. Spot is not affiliated with any particular event organizer.
What is Spot’s Refund Guarantee?
If you cancel your Ticket on your own initiative, Spot will refund you a percentage of the protected amount listed in your confirmation email, based on the schedule below. Payment processing fees are excluded from your refundable amount.
Refund Guarantee is not insurance. It is a financial protection product enabling flexibility through the option to cancel. Coverage starts at 12:01 AM UTC on the day after you purchase your Ticket.
Refund Schedule:
- Cancel up to 24 hours before your event: 80% refund value
What is excluded?
If you are offered and choose to accept a refund for your Ticket directly from the event organizer, you forfeit any and all refundable value associated with your Refund Guarantee purchase. Additionally, Spot’s Refund Guarantee will not cover cancellations within 24 hours of the start of your event.
What’s the cost?
Spot's Refund Guarantee is priced at [add]% of your Ticket Value and is non-refundable. The only exception is if your event is canceled directly by the organizer.
How to use
There is no proof or documentation required to use Spot’s Refund Guarantee. Refund requests will be confirmed within 24 hours of the request and funds will be returned to your account within 1-3 business days of you receiving confirmation of your request.
Specific steps:
- Please log in to your Spot Account.
- Navigate to the coverage for your purchase, click "Request Refund".
- Complete the refund request flow and submit the payoff quote.
- Spot will reach out via email to confirm that your cancellation has been processed.
- Following this confirmation, Spot will issue you a refund into your Venmo or PayPal account within 24 hours. Refunds will be made in $USD and may take 1 to 3 business days to be returned to your account.
Questions on how to use?
Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not Events.com. In the event of difficulties understanding or using Spot’s Refund Guarantee, please visit our Contact Us Page for convenient ways to reach us.