Spot Refund Guarantee Terms
Definitions
- Purchaser. This is you, the purchaser of Spot’s Refund Guarantee coverage. We will also use “you” and “your” to refer to you.
- Booking. This is the event, experience, or add-on you purchased from the operator.
- Booking Value. This is the cost of the Booking. This is defined as the base price of your transaction.
- Refund Guarantee. This is the service provided by Spot that allows you to cancel your Booking for any reason of your choosing.
- Spot. The company that provides the refund service. Spot is not affiliated with any particular event.
What is Refund Guarantee?
If you cancel your Booking on your own initiative, Spot will refund you a percentage of the protected amount listed in your confirmation email.
Refund Guarantee is not insurance. Rather, it is a product provided by Spot, which is not an insurance company. Coverage starts at 12:01 AM UTC on the day after you purchase your first Booking.
What is excluded?
Spot’s Refund Guarantee coverage will not cover cancellations of any Booking initiated by the operator or booking platform. Additionally, Spot’s Refund Guarantee will not cover cancellations outside of the cancellation window as defined within the purchaser's policy.
What’s the cost?
Refund Guarantee coverage is variable based on the risk the booking purchased. Refund Guarantee is non-refundable, even in the event that you do not use it.
How to use
There is no proof or documentation required to use Spot’s Refund Guarantee. Refunds will be processed within 24-48 hours of you receiving confirmation of the cancellation of your Booking.
Specific steps:
- Please log in to your Spot Account.
- Navigate to the coverage for your purchase, click "Request Refund".
- Complete the refund request flow and submit the payoff quote.
- Spot will notify youvia email to confirm that your cancellation has been processed.
- Following this confirmation, Spot will issue you a refund within 24-48 hours. Refunds will be made in the currency in which the booking was purchased and processed via Venmo, PayPal or ACH. Please note it may take 2 to 5 business days for the funds to be returned to your account.
Questions on how to use?
Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not the platform or operator from whom the booking was purchased. In the event of difficulties understanding or using Spot’s Refund Guarantee, please visit our Contact Us Page for convenient ways to reach us.