500 West 2nd Street #1900 Austin, Texas 78701
E: SPOT@GETSPOT.COMNEED TO FILE A CLAIM?
NEED TO FILE A CLAIM?
Storable Rentals + Spot Refund Guarantee
You've got questions, we've got answers.
Definitions
- Purchaser. This is you, the purchaser of Spot’s Refund Guarantee. We will also use “you” and “your” to refer to you.
- Booking. This is the rental or reservation you purchased from Storable Rentals.
- Booking Value. This is the cost of the Booking. This is defined as the base price of your transaction, and is how both the cost of your Refund Guarantee coverage and the value of your refund are calculated.
- Refund Guarantee. This is the service provided by Spot that allows you to cancel your Booking for any reason of your choosing.
- Spot. The company that provides the refund service of Storable Rentals. Spot is not affiliated with any particular rental or reservation.
What is Refund Guarantee?
Refund Guarantee is a cancellation protection product offered by Spot. It is not insurance, and Spot is not an insurance company.
Coverage begins at 12:01 AM UTC on the day after you purchase your first booking.
If you cancel your booking on your own initiative, Spot will refund a percentage of the protected amount shown in your account.
Exclusions and Limitations
- Your Refund Guarantee only applies to what you've paid for and had covered at the time you submit your refund request. Any unpaid or uncovered portions of your booking are not eligible.
- Refund requests must be submitted before the cancellation deadline shown in your account. Cancellations after this deadline are not covered.
- If you accept a refund directly from the operator, you lose any remaining value under your Refund Guarantee.
- Once purchased, the cost of Refund Guarantee will not be returned to you, even if you never use it. The one exception: if the operator cancels your booking due to operational issues on their end, you are eligible for a refund of the Guarantee.
How do I request a refund?
There is no proof or documentation required to use Spot’s Refund Guarantee. Refund requests will be confirmed within 24 hours of the request and funds will be returned to your account within 1-3 business days of you receiving confirmation of your request.
Specific steps:
- Please log in to your Spot Account.
- Navigate to the coverage for your purchase, click "Request Refund
- Confirm your cancellation and complete the refund request flow.
- Spot will reach out via email to confirm that your cancellation has been processed.
- Following this confirmation, Spot will issue you a refund into your Venmo or PayPal account within 24 hours. Refunds will be made in $USD and may take 1 to 3 business days to be returned to your account.
Can Refund Guarantee be refunded?
Once purchased, Refund Guarantee is non-refundable even if unused. The only exception is if a Storable Rentals Operator cancels your booking because they are unable to fulfill it.
Questions on how to use?
Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not Storable Rentals. In the event of difficulties understanding or using Spot’s Refund Guarantee, please visit our Contact Us Page for convenient ways to reach us.