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E: SPOT@GETSPOT.COMNEED TO FILE A CLAIM?
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EventDog + Spot Refund Guarantee
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Definitions
- Purchaser. This is you, the purchaser of Spot’s Refund Guarantee coverage. We will also use “you” and “your” to refer to you.
- Registration. This is the event entry you purchased from High Five Events.
- Product Value. This is the cost of the Registration. This is defined as the base price of your transaction less any add-ons or fees.
- Refund Guarantee. This is the service provided by Spot that allows you to cancel your Registration for any reason of your choosing.
- Spot. The company that provides the refund service of EventDog.com, LLC. Spot is not affiliated with any particular event.
How much do I get back and when
If you cancel your Registration on your own initiative, Spot will refund you a percentage of the protected product value listed in your confirmation email, based on the schedule below.
Refund Guarantee is not insurance. Rather, it is a product provided by Spot, which is not an insurance company. Coverage starts at 12:01 AM UTC on the day after you purchase your first Registration.
Refund Schedule:
- Cancel 180+ days before the event: 90% refund value
- Cancel 180-60 days before the event: 75% refund value
- Cancel 60-20 days before the event: 50% refund value
- No refunds within 20 days of the event
What is excluded?
Spot's Refund Guarantee does not cover merchandise purchased with your Registration, cancellations initiated by the race organizer, or cancellations requested less than 20 days before your event start date.
How to use
There is no proof or documentation required to use Spot’s Refund Guarantee. Refund requests should be processed within 24-72 hours of receiving confirmation of the cancellation of your Registration.
Specific steps:
- Please log in to your Spot Account.
- Navigate to the coverage for your purchase, click "Request Refund".
- Complete the refund request flow and submit the payoff quote.
- Spot will reach out via email to confirm that your Registration cancellation has been processed.
- Following this confirmation, Spot will issue you a refund within 72-96 hours. Refunds will be made in $USD and processed via Venmo or PayPal. Please note it may take 5 to 7 business days for the funds to be returned to your account.
Questions on how to use?
Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not EventDog. In the event of difficulties understanding or using Spot’s Refund Guarantee, please visit our Contact Us Page for convenient ways to reach us.