500 West 2nd Street #1900 Austin, Texas 78701
E: SPOT@GETSPOT.COMNEED TO FILE A CLAIM?
NEED TO FILE A CLAIM?
The Flybook + Spot Refund Guarantee
Vous avez des questions, nous avons des réponses.
Definitions
- Purchaser. This is you, the purchaser of Spot’s Refund Guarantee. We will also use “you” and “your” to refer to you.
- Booking. This is the rental or reservation you purchased from The Flybook.
- Booking Value. This is the cost of the Booking. This is defined as the base price of your transaction, and is how both the cost of your Refund Guarantee coverage and the value of your refund are calculated.
- Refund Guarantee. This is the service provided by Spot that allows you to cancel your Booking for any reason of your choosing.
- Spot. The company that provides the refund service of The Flybook. Spot is not affiliated with any particular rental or reservation.
What is Spot’s Refund Guarantee?
If you cancel your Booking on your own initiative, Spot will refund you a percentage of the protected amount listed in your confirmation email, based on the schedule below. Payment processing fees are excluded from your refundable amount.
Refund Guarantee is not insurance. It is a financial protection product enabling flexibility through the option to cancel. Coverage starts at 12:01 AM UTC on the day after you purchase your first Booking.
Refund Schedule:
- Cancel up to 24H before your Booking: 80% refund value
What is excluded?
If you are offered and choose to accept a refund of any amount from the operator with whom you made your booking, you forfeit any and all refundable value associated with your Refund Guarantee purchase. Additionally, Spot’s Refund Guarantee will not cover cancellations within 24H of the start of your Booking.
What’s the cost?
Spot’s Refund Guarantee costs 10% of your Booking Value. Refund Guarantee is non-refundable, even in the event that you do not use it - unless your Booking is directly canceled by a Flybook Operator, of their own initiative.
If you choose to book using a payment plan or deposit and opt into Refund Guarantee, you're agreeing to have coverage applied with, and being charged for, each future payment.
It’s also important to note that if you need to file a claim, your refund will only cover the portion of your booking that you’ve actually paid for at the time of the claim. Any unpaid future installments will not be included in your refund.
How to use
There is no proof or documentation required to use Spot’s Refund Guarantee. Refund requests will be confirmed within 24 hours of the request and funds will be returned to your account within 1-3 business days of you receiving confirmation of your request.
Specific steps:
- Please log in to your Spot Account.
- Navigate to the coverage for your purchase, click "Request Refund".
- Complete the refund request flow and submit the payoff quote.
- Spot will reach out via email to confirm that your cancellation has been processed.
- Following this confirmation, Spot will issue you a refund into your Venmo or PayPal account within 24 hours. Refunds will be made in $USD and may take 1 to 3 business days to be returned to your account.
Questions on how to use?
Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not The Flybook. In the event of difficulties understanding or using Spot’s Cancel For Any Reason, please visit our Contact Us Page for convenient ways to reach us.