Purchaser. This is you, the purchaser of Spot’s Refund Guarantee. We will also use “you” and “your” to refer to you.
Ticket. This is the ticket you purchased through a promoter using the TIQs checkout platform.
Ticket Value. This is the cost of the Ticket. This is defined as the base price of your transaction, and is how both the cost of your Refund Guarantee coverage and the value of your refund are calculated.
Refund Guarantee. This is the service provided by Spot that allows you to cancel your Ticket for any reason of your choosing.
Spot. The company that provides the refund service for TIQs. Spot is not affiliated with any particular promoter.

What is Spot’s Refund Guarantee?

If you cancel your Ticket on your own initiative, Spot will refund you a percentage of the protected amount listed in your confirmation email, based on the schedule below.

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Refund Guarantee is not insurance. It is a financial protection product enabling flexibility through the option to cancel. Coverage starts at 12:01 AM UTC on the day after you purchase your first Booking.

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Refund Schedule:

Cancel up to 48H before your Booking: 80% refund value

What is excluded?‍

If you are offered and choose to accept a refund for the event from the event with whom you purchased your Ticket from, you forfeit any and all refundable value associated with your Refund Guarantee purchase. Additionally, Spot’s Refund Guarantee will not cover cancellations within 48H of the start of the event.

What’s the cost?‍

Spot's Refund Guarantee is priced as a percentage of your Ticket Value and is non-refundable. The only exception is if the event is canceled by the event promoter.

How to use

There is no proof or documentation required to use Spot’s Refund Guarantee. Refund requests will be confirmed within 24 hours of the request and funds will be returned to your account within 1-3 business days of you receiving confirmation of your request.

Specific steps:

Please log in to your Spot Account.
Navigate to the coverage for your purchase, click "Request Refund".
Complete the refund request flow and submit the payoff quote.
Spot will reach out via email to confirm that your cancellation has been processed.
Following this confirmation, Spot will issue you a refund into your Venmo or PayPal account within 24 hours. Refunds will be made in $USD and may take 1 to 3 business days to be returned to your account.

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Questions on how to use?

Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not TIQs. In the event of difficulties understanding or using Spot’s Cancel For Any Reason, please visit our Contact Us Page for convenient ways to reach us.

Request a Refund