UltraSignup + Spot Refund Guarantee
Definitions
- Purchaser. This is you, the purchaser of Spot’s Refund Guarantee coverage. We will also use “you” and “your” to refer to you.
- Registration. This is the race registration you purchased from UltraSignup.
- Registration Cost. This is the cost of the registration you purchased. This is defined as the base price of the transaction.
- Refund Guarantee. This is the service provided by Spot that allows you to cancel your registration for any reason of your choosing.
- Spot. The company that provides the refund service for UltraSignup. Spot is not affiliated with any particular event.
What is Refund Guarantee?
If you cancel your Registration on your own initiative, Spot will refund you a percentage of the protected amount listed in your confirmation email, based on the schedule below.
Refund Guarantee is not insurance. Rather, it is a product provided by Spot, which is not an insurance company. Coverage starts at 12:01 AM UTC on the day after you purchase your first Registration.
Refund Schedule:
- Cancel 24 hours before an Event: 100% Reimbursement
What is excluded?
Spot’s Refund Guarantee coverage will not cover cancellations of any registrations initiated by UltraSignup or local race organizer utilizing UltraSignup's platform. Additionally, Spot’s Refund Guarantee will not cover cancellations less than 24 hours before the start of your event.
What’s the cost?
Refund Guarantee coverage costs 30% of the Registration Cost. Refund Guarantee is non-refundable, even in the event that you do not use it.
How to use
There is no proof or documentation required to use Spot’s Refund Guarantee. Refund requests will be confirmed within 24 hours of the request and funds will be returned to your account within 1-3 business days of you receiving confirmation of your request.
Specific steps:
- Please log in to your Spot Account.
- Navigate to the coverage for your purchase, click "Request Refund".
- Complete the refund request flow and submit the payoff quote.
- Spot will reach out via email to confirm that your cancellation has been processed.
- Following this confirmation, Spot will issue you a refund into your Venmo or PayPal account within 24 hours. Refunds will be made in $USD and may take 1 to 3 business days to be returned to your account.
Questions on how to use?
Servicing and refunds are provided by Spot. To ensure prompt service, all questions should be directed to Spot, not UltraSignup. In the event of difficulties understanding or using Spot’s Refund Guarantee, please visit our Contact Us Page for convenient ways to reach us.